Delivery & returns

DELIVERIES, EXCHANGES & RETURNS

EXPEDITION

We process and ship orders on business days, Monday through Friday, excluding holidays. 

As soon as your items are shipped you will receive an email with all tracking information.

EUROPE

Belgium

  • Rate: €3.90 - €7
  • Delivery time: 1 to 3 working days
  • Free delivery for orders over €100
  • Carrier: Mondial Relay - Bpost

Germany

  • Rate: 8 € - 10 €
  • Delivery time: 1 to 3 working days
  • Free delivery for orders over €130
  • Carrier: DPD

France

  • Rate: €7 - €13.5
  • Delivery time: 2 to 5 working days
  • Free delivery for orders over €130
  • Carrier: Mondial Relay or DPD
Spain
  • Rate: 9 € - 22 €
  • Delivery time: 2 to 5 working days
  • Free delivery for orders over €200
  • Carrier: Mondial Relay or DPD

Italy

  • Rate: 19.5 €
  • Delivery time: 2 to 5 working days
  • Free delivery for orders over €200
  • Carrier: DPD

Portugal

  • Rate: 22 €
  • Delivery time: 2 to 5 working days
  • Free delivery for orders over €200
  • Carrier: DPD

Netherlands and Luxembourg

  • Rate: 6.5 € - 10 €
  • Delivery time: 1 to 3 working days
  • Free delivery for orders over €130
  • Carrier: Mondial Relay - DPD

Finland, Greece

  • Rate: 30 €
  • Delivery time: 3 to 6 working days
  • Carrier: DPD

United Kingdom

  • Rate: €18
  • Delivery time: 5 to 6 working days
  • Free delivery for orders over €200
  • Carrier: DPD

Shipping outside Europe may incur customs fees, which are the responsibility of the customer/consumer. Ninetoseven is not responsible for this. 

All other EU countries

  • Rate: €16 - €22
  • Delivery time: 2 to 6 working days
  • Free delivery for orders over €200
  • Carrier: DPD

Please contact us if your country is not mentioned, so we can check shipping options for you. 

Once deposited with our carriers, we are in no way responsible for the theft or loss of the package. In this case, please contact the carrier with your tracking number to open an investigation into the delivery of your package.

In the event of damage or loss of your package by the carrier, reimbursement is not possible, you will then be offered a credit note or a return of your package. 

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BACK

Have you received your order but an item does not suit you? 

Contact us by email (helene@ninetoseven.com) if you wish to return a product, we will be happy to help you.

You can return it to us within 14 days after receipt of your order to the following address (postal date taken as proof):

NINETOSEVEN
Rue de chertin 5
5522 FALAEN 
Belgium

Return costs are your responsibility.

We cannot be held responsible for products lost during transport.

/!\ The items must be returned to us in their original packaging, with the label. They must not have been worn (smell of perfume, laundry detergent) soiled or damaged. We cannot accept returns after this period.

We will reimburse you the amount paid for the acquisition of the item excluding shipping costs.

If the product is defective or if there is an item error, please send us an email sav@ninetoseven.com. You have a maximum of 3 days after receipt of your order to inform us of a defect in a product received.

We will send you a new part if it is still in stock.

Otherwise, we will offer you a credit or a refund of the amount or part of the amount of the item. 

Please note, no complaints will be taken into account if you exceed the deadline of 3 days after receipt of your order to notify us of a possible defect.

Likewise, no complaints will be processed if the item has been worn and/or no longer has its label. 

Returns not meeting these conditions will not be refunded.

The refund will be made within 10 days of receipt of the return.

RETURN PROCEDURE
To return a product:

  • Send an email to sav@ninetoseven.com describing your intent.
  • You will receive a response within 1 to 3 business days.
  • Put all the products together with the necessary documents in a suitable return bag, seal it and it's ready to be sent.
  • Return the goods by courier to the following address:
    NINETOSEVEN
    RUE DE CHERTIN 5,
    5522 FALAEN, BELGIUM.

We recommend returning items by courier with a track and trace option. In this case, you are sure that the package will be delivered safely. Ninetoseven is not responsible for lost packages.

To EXCHANGE a product;
Place a new order for the product you wish to receive.